Vendor FAQs
What is Crafts and Collectables All About?
Crafts and Collectables is all about buying Canadian. We welcome handmade and uniquely Canadian goods. We're an online marketplace where Canadian artisans, crafters, designers, makers, and vendors showcase and sell their products to buyers worldwide.
I Don't Live in Canada, Can I Open a Shop?
Sorry no. Only vendors residing in Canada can open a shop on Crafts and Collectables. We're committed to supporting and showcasing our Canadian vendors and what they have to offer.
What Can I Sell on Crafts and Collectables?
Crafts and Collectables is proudly Canadian. If you are a Canadian looking to sell your goods you can well with Crafts and Collectables. You can sell handmade products, art and craft supplies, handmade, digital downloads created by you (the vendor), collectables, items you import and more.
Are There Any Items That I’m Not Permitted to Sell?
Crafts and Collectables is committed to maintaining an online marketplace for products sold by Canadian vendors. For detailed information about acceptable and prohibited items, please refer to the list on Facebook. This list is not exhaustive, and the final decision rests with Crafts and Collectables. Please read our Terms of Use Agreement for more details. If you have any doubts about whether your products/items can be sold on Crafts and Collectables, contact us at sales@craftsandmore.com.
Can I Sell Art and Craft Supplies?
Absolutely! You can sell craft supplies on Crafts and Collectables. There is a wide selection of categories to choose from, ensuring you get the best exposure for your items. And if we’ve potentially missed a category, just reach out and let us know. We’ll check into it!
Examples of Supplies:
- Buttons, beads, fabrics, fibres, ribbons, etc.
- Kits
- Patterns or tutorials
- Commercial supplies
You can be a small-scale craft supply reseller of commercial craft supplies and equipment. However, you must be a Canadian company. Craft supplies can be anything used for crafting, as long as they comply with the laws of the country of origin and the sales destination.
Can I Sell Food and Beverage Products?
Yes, you can sell your food and beverage products on Crafts and Collectables. However, there are several federal and provincial regulations that dictate how food is made, where it's made, and how it must be packaged.
To qualify, you must be a Canadian small-batch producer, and your food items must be made in Canada. All food and beverage products must comply with federal and provincial regulations, including labeling requirements. Additionally, only non-perishable food and beverage products are allowed.
Examples of Artisan Foods and Beverages that can be sold on Crafts and Collectables:
- Pickles and preserves
- Spice blends, Coffee and Teas
- Flavorings and Vinegars
- Sweets such as chocolates and candies
Can I Sell Downloadable Items Like Patterns?
Yes, you can sell digital and virtual items on Crafts and Collectables. These items must be designed by you and must not infringe on any intellectual property or copyrights.
Examples of Digital and Virtual Items:
- Patterns
- Recipes
- Planners
- Coloring Pages/books
- Tutorials
- Clipart
- Digital Wall Art
How Does the Financial Transactions Work?
All fees and transactions are in Canadian dollars. Crafts and Collectables vendors need a PayPal account to open a shop. You can set up your free Standard PayPal Business account by visiting PayPal.ca.
Your monthly Crafts and Collectables membership fee is paid via PayPal. Buyers will pay for their purchases through PayPal, and Crafts and Collectables will pay vendors according to our payment schedule via PayPal.
Are There Any Extra Fees or Charges?
The fees outlined in each of the Crafts and Collectables Vendor Levels (monthly vendor membership fees and commission on sales) and the applicable taxes are the only fees charged and retained by Crafts and Collectables.
Vendors must have a PayPal account to open a shop. You can open a free Standard PayPal Business account at PayPal.
The only additional fees incurred by Crafts and Collectables vendors are the transaction fees charged by PayPal. Crafts and Collectables does not up-charge or charge taxes on these fees. We deduct the PayPal transaction fees from the vendor payouts.
How Do I Go About Opening a Crafts and Collectables Vendor Shop?
Opening a Crafts and Collectables vendor shop is very simple. Here are the basic steps:
Set Up a PayPal Account:
If you don’t already have one, you'll need a PayPal account to open a shop. You can set up your free Standard PayPal Business account by visiting PayPal.
Join as a Vendor:
Go to our Join as a Vendor page and choose the Crafts and Collectables shop level that best fits your needs. Don’t worry too much about choosing the perfect fit initially, as you can easily change your shop level later.
Complete Registration:
After choosing your shop level and clicking the “sign me up” button, you'll be directed to a simple registration form to provide basic information. You will be asked to provide a username, email address, and a strong password. Note that your username does not have to be the same as your shop name. You will set up your shop name and other details once you complete this transaction. You will also be required to confirm that you agree to our Terms of Service Agreement.
Confirmation Emails:
Once you submit the registration and complete the checkout, you will receive two emails. One will confirm that you are on our vendor list for e-communications, and the other will confirm your registration and provide a link to your Crafts and Collectables shop dashboard.
You will now be ready to start setting up your shop!
How Do Vendors Manage Their Shops?
The Crafts and Collectables Vendor Shop Dashboard is a pretty powerful and user-friendly tool that allows vendors to oversee every aspect of their shop. Vendors can manage orders by marking them as shipped, adding order notes, and even printing shipping labels. Vendors can also create coupons for their customers that will be applied at checkout to their products only, ensuring that coupons created by one vendor cannot be used on other vendor shops. The dashboard is mobile-friendly, making it simple for vendors to manage their shops from anywhere at any time.
Vendors can access detailed sales data and have complete control over their shops with various settings options.
What If I Go on Vacation or Need to Take a Break?
Vendors have the option to put up a simple, personalized, and highly visible “On Vacation Message” on their shops. When Vacation Mode is active, the vendor’s products will still be visible, but visitors will not be able to purchase them. Registered Crafts and Collectables members (buyers) will still be able to add the products to their favorites and send the vendor a message.
Do I Have to Ship Internationally?
Nope. As a vendor, you have the flexibility to decide where you would like to sell your products. You can choose to sell only within Canada, to specific countries, or worldwide. It is important to include this information in your shop policies.
I Have a Physical Location That Accepts In-Person Sales. Am I Able to Promote This?
Yes, you can! Supporting local vendors in communities across Canada is essential to the Buy Canadian initiatives. Walking into a vendor's location offers a unique and special experience. Crafts and Collectables allows vendors to promote their physical shops on their virtual shop. Vendors can display their business name, location, and business hours, so local patrons can find them. We encourage Canadians to support their local businesses.